Responsible Gaming

Our Commitment to Responsible Gaming

At Ragnaro Casino, we strive to provide an entertaining and safe online gambling environment. We want our players to enjoy our games as a form of entertainment. However, gambling should never be seen as a way to generate income or pay off debts. We take our responsibility seriously and offer various tools to ensure you always remain in control.

Awareness and Self-Reflection

To ensure that gambling remains a fun activity, we recommend that you keep the following guidelines in mind:

• Play for fun: Consider gambling solely as entertainment, not as a source of income.
• Set limits in advance: Determine the maximum amount of time and money you want to spend before you start playing.
• Do not play with borrowed money: Only use money that you can afford to lose and that is intended for your leisure time.
• Do not chase losses: Never try to win back money by increasing your bets after a loss.
• Play sober: Do not gamble under the influence of alcohol, drugs, or when you are angry, stressed, or depressed.

Tools for Player Protection

We offer several features within your account settings to manage your gambling behavior. Contact our customer service via live chat if you need help setting these up.

1. Deposit Limits

You can set a daily, weekly, or monthly limit on the amount you can deposit. Requests to decrease a limit are implemented immediately. A request to increase a limit is subject to a cooling-off period to prevent impulsive decisions.

2. Session Limits

Limit the time you are allowed to be logged into your account. Once this time has elapsed, you will be automatically logged out and cannot log in again that day.

3. Time-out (Temporary Break)

If you feel the need for a short break, you can request a time-out for a period of 24 hours, a week, or a month. During this period, your account will be temporarily blocked, and you will not receive promotional material from us.

4. Self-Exclusion

If you feel that you no longer have control over your gambling, we recommend that you use self-exclusion. This closes your account for a longer period (e.g., 6 months, a year, or permanently). During this period, you cannot log in, deposit, or play, and your account cannot be reopened prematurely under any circumstances.

Protection of Minors

It is strictly forbidden for persons under 18 years of age to create an account or gamble on our platform. We conduct strict identity and age verification checks. If we discover that a minor has opened an account, all winnings will be confiscated, and the account will be immediately and permanently closed. We advise parents to use filtering software to block access to gambling sites for minors in their household.

External Help and Support

If you are concerned about your gambling behavior or that of a loved one, remember that you are not alone. There are professional, independent organizations in the Netherlands that offer free and anonymous help, advice, and support:

• Loket Kansspel: The central support point for gambling problems in the Netherlands. They offer guidance and can refer you to the appropriate care.
• AGOG (Foundation Anonymous Gamblers Environment Gamblers): Offers self-help groups for players and their relatives throughout the country.
• CRUKS (Central Register of Exclusion of Games of Chance): A national register. Registration in CRUKS means that your access to all legal online and physical casinos in the Netherlands is temporarily blocked.

Our customer service is available 24/7 via live chat to assist you with questions regarding responsible gaming or setting limits.