Terms & Conditions

1. Introduction and Acceptance

Welcome to Ragnaro Casino (hereinafter referred to as "the Casino", "we", "us", or "our"). These Terms and Conditions govern your use of our website, mobile applications, and all related services we offer. By registering an account, logging in, or otherwise using the website, you confirm that you have fully read, understood, and agree to these Terms and Conditions. If you do not agree to any of these provisions, you must immediately cease using our services.

We reserve the right to amend these terms at our sole discretion. It is your responsibility to check this page regularly for updates. In the event of material changes, we will notify you, if possible, via a notification on the website.

2. Account Registration and Requirements

To use our services and play for real money, you must create a personal player account. The following strict conditions apply to this:

• Age: You must be at least 18 years old to register and play. We perform strict age verification checks.
• One account: It is strictly prohibited to create more than one account per person, household, IP address, or device. Multiple accounts (so-called 'multi-accounting') will result in the immediate closure and confiscation of all funds and bonuses.
• Accurate information: During registration, you are obliged to provide complete, current, and true personal data. Providing false information is considered a serious violation of these terms.
• Personal use: Your account is strictly personal. You may not allow others to use your account, and you may not sell or transfer your account to third parties.

3. Deposits and Withdrawals

The management of your financial transactions is bound by security protocols and anti-money laundering (AML) legislation.

• Valid payment methods: You may only make deposits using payment methods (such as bank accounts or credit cards) registered in your own legal name. Third-party deposits are not accepted.
• Verification (KYC): Before a withdrawal can be processed, the Casino reserves the right to conduct a verification process (Know Your Customer). This may involve providing copies of your ID, proof of address, and proof of the payment method used.
• Withdrawals: We strive to process withdrawals as quickly as possible. Withdrawals are generally made to the same payment method used for the deposit.
• Wagering requirement for deposits: To combat money laundering, every deposit must be fully wagered at least once (1x) on our games before a withdrawal can be requested.

4. Bonuses and Promotions

All bonuses, free spins, and promotions are subject to specific Bonus Terms, which are supplementary to these Terms and Conditions.

• Wagering Requirements: Unless stated otherwise, bonus funds must be wagered a specific number of times before they can be converted into withdrawable cash.
• Bonus abuse: If we have reasonable suspicions of bonus abuse (e.g., playing minimal risk games to meet wagering requirements, or cooperating with other players), we reserve the right to void the bonus and any resulting winnings and close the account.

5. Game Rules and Fair Play

You agree to use our software and games as intended and solely for personal entertainment.

• Prohibition on bots and software: The use of automated players (bots), artificial intelligence, software to manipulate outcomes, or exploiting bugs in the software is strictly prohibited.
• System errors: In the event of a malfunction in the software, network, or a display error (e.g., an incorrect payout on screen), all bets and winnings resulting from this error will be voided. The Casino will return the bets to your account.

6. Limitation of Liability

You access the website and participate in the games at your own risk. The website and games are provided "as is". The Casino, its directors, employees, and partners cannot be held liable for any loss, costs, expenses, or damage (direct or indirect) arising from your use of the website or your participation in the games. We do not guarantee that the software or website will function uninterrupted or error-free.

7. Complaints and Disputes

If you have a complaint, you must initially contact our customer service via the live chat on the website. Our staff will do their utmost to resolve the issue internally as quickly as possible. Ensure that you clearly state all relevant details of your problem.